Sunstone HR (HR Consulting)

I’ve had some requests to provide some additional insights in my theory of Boundaryless service and how this can improve the service levels of an organization’s HR department. My first Blog focused on both horizontal and vertical Boundaryless behavior. To provide additional clarification, I will now break this into two separate blog posts, one on each of the Boundaryless directions. If a human resource team can embrace operating in a boundaryless way, service levels will reach a new high and organizational support and confidence in the HR team will greatly increase. WHAT IS BOUNDARYLESS SERVICE? Simply stated, Boundaryless is a commitment within the HR team that they will serve immediately. The first face an employee sees in the HR department will ideally be able to answer most employee questions. Boundarless doesn’t change accountabilities, but it does dismantle territorialism. There are two key commitments that must be in place for Boundaryless Service to work with...

When things go wrong in an organization, people see very quickly what the leader is made of. Leaders are generally given the benefit of the doubt when things are going well and the assumption is that the leader created those successes. There’s an interesting change in mindset of the organization when things are going poorly. The organization often doesn’t immediately fault the leader, but looks to the leader to proclaim what the source of the problem might be. How a leader responds when results are poor is a great test of her character. A good leader will remember that accountability flows uphill, while credit flows downhill. Judge Smails, from the classic golf movie Caddyshack shared a witty poem about this leadership attitude: “ It's easy to grin When your ship comes in And you've got the stock market beat. But the man worthwhile, Is the man who can smile, When his shorts are too tight in the seat .” ACCOUNTABILITY FLOWS UPHILL Here’s a few stor...