Sunstone HR (HR Consulting)

I’ve had some requests to provide some additional insights in my theory of Boundaryless service and how this can improve the service levels of an organization’s HR department. My first Blog focused on both horizontal and vertical Boundaryless behavior. To provide additional clarification, I will now break this into two separate blog posts, one on each of the Boundaryless directions. If a human resource team can embrace operating in a boundaryless way, service levels will reach a new high and organizational support and confidence in the HR team will greatly increase. WHAT IS BOUNDARYLESS SERVICE? Simply stated, Boundaryless is a commitment within the HR team that they will serve immediately. The first face an employee sees in the HR department will ideally be able to answer most employee questions. Boundarless doesn’t change accountabilities, but it does dismantle territorialism. There are two key commitments that must be in place for Boundaryless Service to work with...