Sunstone HR (HR Consulting)

When things go wrong in an organization, people see very quickly what the leader is made of. Leaders are generally given the benefit of the doubt when things are going well and the assumption is that the leader created those successes. There’s an interesting change in mindset of the organization when things are going poorly. The organization often doesn’t immediately fault the leader, but looks to the leader to proclaim what the source of the problem might be. How a leader responds when results are poor is a great test of her character. A good leader will remember that accountability flows uphill, while credit flows downhill. Judge Smails, from the classic golf movie Caddyshack shared a witty poem about this leadership attitude: “ It's easy to grin When your ship comes in And you've got the stock market beat. But the man worthwhile, Is the man who can smile, When his shorts are too tight in the seat .” ACCOUNTABILITY FLOWS UPHILL Here’s a few stor...

By:       Rod Lacey Sunstone HR (Human Resource Consulting) There are many measurements of time, one of the shortest being the nano-second. There is a new time metric that has been defined as the “ ohno-second ”, or the time between when you click “Send” and you realize that you’ve just made a huge mistake. Maybe you’ve ‘replied to all’ by accident, or sent confidential information to the wrong “John.” Carved In Stone One of my favorite activities on a vacation is to look for ancient petroglyphs. These carvings in rocks have lasted hundreds or even thousands of years. What was written long ago still exists today. We may not understand the meaning or original intent, but those images and once-important stories are on track to last forever. With the current, heavy reliance on written communications in business, and the ease that has been created by text, email, social media and instant messaging, the face-to-face conversations are slowly losing...